Frequently Asked Questions

Check most frequently asked questions here
🛒 ORDERS 🔙 RETURN & REFUND 💰 PAYMENTS 📦 PRODUCTS 🚚 SHIPPING ⭐ GENERAL
🛒 ORDERS
Will you inform me when my order ships?
As soon as your order ships, we’ll be in touch with a Shipping Confirmation Email which will include the tracking and carrier information. You will also be able to sign up for tracking updates via SMS to your mobile phone.
Why didn't I receive an order confirmation email?
First please check your spam/junk folder for the confirmation email. If you still do not see the order confirmation, the email address entered at checkout may have been entered incorrectly.

Please email our customer service team and tell us your name and the email address where you would like the order confirmation sent and we will check and see if for some reason the order didn't go through or if the email address was simply entered incorrectly at checkout.
How can I change/edit my order?
Get in touch with us as soon as you need to make an edit to your order, whether a change of address or a change of product. In some cases, we will simply cancel your original order and reissue you a new order with the desired change. Once shipped, we are no longer able to make any changes to your order.
Can I cancel my order?
In the event that you’d like to cancel, reach out to us within 24 hours of placing your order and we’ll refund you in full. If you request a cancellation after 24 hours of placing your order, there may be a forfeiture of the shipping fees if the order has shipped. Otherwise, we'll refund you in full. Once your order has been shipped it is no longer subject to cancellation but may be returned in accordance with our return policy.
How can I check the status of my order?
As soon as your order ships, we’ll send you a confirmation email with tracking information. You can also log into your account at any time to see your order history and the status of any orders that you have placed.
How do I add or remove products after placing my order?
Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team through the 'contact us' form for any modification of the order.
🔙 RETURN & REFUND
What is your return & refund policy?
You’ve got 30 days to try out the product. If you decide within those 30 days that you’d rather not, let us know and we’ll come pick it up. Once it arrives back here, we’ll process your refund, no shipping charges. No restocking fee.
Do you accept returns?
Yes, we do accept returns subject to fulfillment of the following conditions: - The item must have been sold on our online store - The item shouldn't have been used in any way - The item should have its original packaging with all the tags, etc.
How do I make a return?
The return & refund request is made within 30 days of delivery. To request a return & refund, please reach out to support by submitting your request via the "Contact Us" form. A member of our support staff shall respond as soon as possible.
Are returns free?
No restocking fee, for more details please read our returns & exchange policy. Or Feel free to contact our support agents through email or the "Contact Us" form for more details.
Can I return items that were purchased on sale?
Due to the Nature of SALE and/or CLOSEOUT items, these items are not eligible for return but can be exchanged or returned for store credit.
Do I need to keep the packaging?
If you plan to return your order for any reason, we ask that you do so with the original packaging, and padding materials included. If the delivery team took the packaging back with them, that is fine too - although it may add some days to the pick-up request.
When can I expect my refund to show up?
Your refund will be processed 1-2 business days after your order returns to our warehouse. Please allow up to 30 days for it to show up in your account. If for whatever reason you don’t see it after this time, please contact us and we’ll investigate.
I received a damaged item what should I do?
If, in the rare occurrence, you have received a defective item, please reach out to our Customer Service Department within 30 days of purchase and include a photo of your damaged item for our Quality Control Team.
I was sent the wrong item; how do I get the right one?
Please check your order confirmation to ensure that the item you received is not what you ordered, tell us the name of the item that is missing.  Please include a picture of your wrong item showing the size tag and a picture of your paper invoice. We will get that taken care of for you right away.
💰 PAYMENTS
Do you accept internationally based credit cards?
Yes! Our checkout page does accept most internationally based credit cards.
What payment methods do you accept?
We accept all major credit/debit cards, PayPal. You can choose any of these available payment methods at checkout.
When will I be charged for my order?
You will be charged for your order when you place it. If for any reason you decide to cancel before your order processes and ships, you’ll be refunded in full.
Is it safe to use my credit/debit card on this website?
Yes! We use third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed, and transmitted securely by using industry-standard encryption technology.
Which currency will I be charged in?
We currently only support the USD currency for charging our customers in their local currencies. If your credit or debit card uses another currency, then you will be charged in USD. Your bank may apply the corresponding conversion rate of the currency you choose as per their policy. Please check with your bank for exact charges.
Are there any hidden costs?
There are no hidden costs or additional shipping charges. The total price mentioned on the product page next to the checkout is the final price. What you see is what you pay.
Where do I enter a promo code for my order?
Promotion codes are entered at the time of checkout, in a promotion code field. This is only for offers that include a promotion code. Only one promotion code may be used at a time, and promo codes cannot be combined with other promotional offers. If there are multiple discount offers available to a customer, we always invite them to take advantage of the best one they can.

Additionally, a promo code is not eligible on items already marked down.
📦 PRODUCTS
Who designs your products?
We have our partners design/manufacture the products. Our team is perpetually developing new items that set the mark for attainable luxury and comfort.
Where can I buy the products?
Products are available for purchase on our website. Please note that we only accept returns for purchases made through our site.
Where can I read more questions & answers about a product?
You can either refer to the respective product pages or contact the support team to get more details about a product.
Are there any special care instructions for the products?
Yes just take good care of them :)
🚚 SHIPPING
How long does shipping take?
We are committed to processing orders promptly and we do our best to ship items within 5-8 days or even earlier after an order is placed. Other sales may delay this process as we do our best to fulfill a higher volume of orders. Please note that the delivery time may vary based on your location and what products you have ordered. Priority Shipping does not include processing times.
Do you ship internationally?
Yes, We do international shipping.
Can I change my shipping address?
If you need to change your address after placing an order please get in touch with us within 24 hours so that we can edit the info in our system before it ships. Keep in mind that once your shipment is on the way, it becomes more difficult to reroute it. Of course, we’ll do whatever we can to assist, however, you may be responsible for rerouting charges.
How do I check my order status or find my tracking number?
You can log into your account at any time to see your order history and the status of any orders that you have placed. As soon as your order ships, we’ll send you a confirmation email which will contain tracking & carrier information. You will also have the opportunity to sign up for SMS updates on your phone.
Do I need to be home for delivery?
Yes. You or someone authorized to receive on your behalf should be home at the pre-arranged delivery window.

A signature is required upon completion of delivery to confirm you received your order correctly and in good condition.
What do I do when receiving my order?
Please inspect your package immediately to ensure it didn’t get damaged during delivery. We make a valiant effort to prevent this with our specialized packaging design, but unfortunately, we can’t control what goes down between our door and yours. In the event that your product has sustained damages of any kind, note the damage with the delivery person and reach out to us within 48 hours of delivery.
What do I do if my package arrives damaged?
Keep calm, snap a few pics of the problem (including the packaging), and send them over to us. We’ll get it taken care of. Deep breaths.

Please ensure that all damages are reported within 48 hours of delivery to facilitate an easy return.
My order has been Returned to Origin (RTO). What does that mean?
Shipments are reflected as RTO (returned to origin) under the following circumstances: - Delivery was attempted more than once but it could not be delivered due to either the wrong address or no one being present at the given address - The address could not be found because either it was incomplete or the pin code was wrong - You or someone at your delivery address refused to accept the order Under these circumstances, our customer support team would try to contact you on your registered phone number. If there is no response on that number or it is not reachable, then the package is returned to the origin.
⭐ GENERAL
Do you offer Gift Cards?
No, we currently do not offer gift cards
Are there any shipping or production delays due to Covid-19?
As of now everything is on track, however, in the event of high COVID cases and applicable local state rules, there could be a delay and we will keep you updated if a similar situation arises.
What is your Privacy Policy?
You can find out everything you want to know right here. Privacy Policy
Is there a warranty?
We guarantee that any products that we sell are free of defects and damages.
How do I contact customer service?
Our customer service team is available throughout the week, all seven days. You can reach us by email and we will get back to you within 24 hours.
Can I use multiple coupons on the same transaction?
Only one coupon can be used on a single transaction or a cart.
I can't find the answer I am searching for, what do I do?
Please, kindly contact our support team or simply initiate a live chat to ask your questions.
Do you have physical stores?
We currently don't have any physical stores under our brand name.
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